At Splantzia Houses we guarantee our commitment to respecting and protecting your privacy, as well as safeguarding your personal data, both online as well as on our premises. Our vision and goal is to provide you products and services that exceed your best expectations. Therefore, Splantzia Houses with respect to the applicable national and European legal framework about data protection, especially the new European General Data Protection Regulation 2016/679 (GDPR) provides you hereby a lawful, fair and transparent policy in order to inform you about the personal data we collect, how we use it, and how the use of this information can benefit your experience while visiting our premises and/or our online platforms (websites and mobile application).
What Information We Collect
The information we collect about you directly or not may include your full name, postal address, e-mail addresses, telephone numbers, ID/Passport information, car plate information, credit card information, date of birth, nationality, gender, as well as consumption data, personal preferences, names and ages of children and any other necessary information to stand up to your personalized requests or about health condition and/or allergies. We may also collect information on the frequency of your web or actual visits to our hotels, your travel habits and preferences, and any other important information to make your visits memorable.
How we collect your Personal Data
Splantzia Houses uses multiple physical and/or digital communication channels in order to collect your personal data. Such communication channels may be hardcopy documents used in our premises and/or via digital forms available online, or documents completed before third parties interrelating with us in order to serve you. Those documents may contain information in relation to your check-in, concierge services, etc. We may also use surveys and questionnaires in order to collect further demographic data or other dedicated information about you.
In addition, when planning an event with us or when you just attend one as a guest, we may collect personal information about you, which may be shared with event planners or third-party service providers. In any case, however, you will always be provided with an option to deny any further process of your personal information. In case you choose to apply online for a job position, Splantzia Houses shall collect only the adequate information which allows us to appreciate your talents and the suitability to our requirements. Due to our business context, Splantzia Houses may also collect information about you from multiple third parties, such as airline companies, travel agents and operators, and other partners involved in activities concerning tourism in general.
Special Categories of Personal Data – Sensitive Personal Data
When referring to the notions of “special categories of personal data” or “sensitive personal data”, it means that this kind of personal information reveals racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership and genetic data, biometric data which allows to uniquely identify a natural person, health data and/or data regarding sexual orientation. At Splantzia Houses, we do not collect sensitive personal data, unless you provide us them along with explicit consent for every related purpose of processing. Such a case is when we ask you to provide us information about your health (i.e. allergies), in order to be able to offer you the best gastronomic services in relation to your health status.
At Splantzia Houses, it is not part of our policy to seek or obtain personal data directly from minors (i.e. under the age of 18) without their parental or legal guardian’s consent. However, as it is impossible to always determine the age of persons who access and use our websites, we encourage parents or guardians to contact us if they notice any case of unauthorized data provision by minors in order to exercise accordingly their rights such as deletion of their data.
Purposes of Processing
Splantzia Houses collects your personal data in accordance with the provisions of the General Data Protection Regulation, the ePrivacy Directive, and the respective national legislation on data protection, in order to provide you with a high-level hosting experience. We need your personal data for different purposes such as:
- Process a transaction (i.e. completing a reservation, responding to a request for information, etc);
- Comply with legal obligations;
- Improve our services as well as perform researches via surveys and questionnaires in order to provide you personalized offers about our products and services;
- Improve the efficiency of our websites and our various means of communications, facilitate our advertising campaigns, and/or promotional activities
- Offer you, personalized information and offers;
- Facilitate administration and marketing purposes including analyzing your travel and accommodation preferences, as well as communication purposes in relation to our products and services our strategic marketing partners, and other, trusted third parties;
- Promote our special offers and goods, services, forthcoming events or promotions which may interest you;
We take all the necessary precautions, security measures as well as the relevant technical and organizational measures to ensure the confidentiality of the provided personal data. We always base the processing of your personal data to a valid legal basis such as law, contact your explicit consent, etc.
Data Sharing (transfer or access)
The personal information you provide us is being kept secured and safeguarded in our database. We may share your information within our group – companies and public services for the above-described purposes. Furthermore, we may disclose your personal data to third parties in Greece and throughout the world which processes your personal data under our written order and clarifications (Data Processors). We always guarantee that these third parties imply the same measures for the protection of your personal data and act only under our written orders with respect to your personal data.
In general, Splantzia Houses does not sell, rent, or give physical possession of your personal data to unaffiliated or unknown to us third parties.
More specifically, we may disclose or allow access to your information to others as following:
- when we have received your consent to do so;
- when sharing or disclosing your personal information is necessary;
- when third-parties or service providers acting on behalf ofSplantzia Houses need access to your information, including any interaction by your side with social media channels;
- when compliance with contractual obligations is necessary; when we must comply with legal or regulatory requirements or obligations, in accordance with applicable law or court order;
- When individuals’ life, health and/or property is in peril.
Third-Party Websites’ Disclaimer
We may provide hyperlinks to third-party websites as a convenience to our users; Splantzia Houses does not control third-party websites and is not responsible for the content of any linked-to third-party websites or any hyperlink in a linked-to website. We are not responsible for the privacy practices or the content of third-party websites.
At Splantzia Houses we endeavor to protect and respect your rights, as set forth by General Data Protection Regulation, including more specifically:
Furthermore, you are entitled to request:
(i) your right to be informed on the processing of your personal information (i.e. the right of access) and to request and obtain further information on the processing applied
(ii) request for correction of their inaccurate personal data;
(iii) request for deletion of personal information provided unless prohibited by legitimate reasons;
(iv) request for limitation of processing;
(v) request for portability of your personal information; and
(vi) objection/opposition to further processing thereof.
In these cases, Splantzia Houses will respond in writing within 30 days of receipt and identification of the request.
In addition, in the event of exercising one or more of the above-mentioned rights of correction, deletion and restriction of your data, these requests shall also be forwarded to any third-party recipient to whom the personal information may have been disclosed in the scope of pursuance of the aforementioned processing purposes.
Although no method of transmission over the Internet or method of electronic storage is 100 percent secure, at Splantzia Houses, we have taken all commercially reasonable measures and precautions in order to maintain your data accuracy and to ensure the appropriate use of information we collect about you, as well as to secure and protect your personal information from unauthorized access, while you enjoy products and services we provide you during your physical presence in our premises or your digital visits in our online environment, respectively.
Retention Period of Personal Data
Your personal data is retained for a predetermined and limited period depending on the purpose of processing, after the end of which, these personal data is being deleted from our files unless another retention period is required or permitted by applicable law.